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Account Management (Client Service) |
Members of the account management or client service department plan
advertising strategies in collaboration with clients, mainly the
marketing department of the client. They supervise the progress and
completion of ad campaigns based on client needs. They are responsible
for maintaining the relationship between the client and the agency, and
liaise between the client and the art and production departments.
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Creative |
The creative department is responsible for the conceptualization and
creation of advertising material, from print ads to billboards to
television and radio commercials. In the creative process from
conceptualization to design and execution, the creative team translates
the needs of the client into visual and/or audio representation.
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Media |
The media department determines a media plan for the client and buys
advertising space in magazines, newspapers, and other print media as
well as airtime in television and radio media based on the client's
advertising strategy and needs. |
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Sample Job Titles
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Asst. Account Executive Account
Executive
Sr. Account Executive Account Supervisor
Account Manager
Account Director |
These members of the account management or client
service team are responsible for managing the firm's relationship with
the client, developing advertising strategies, and ensuring that the
client's campaigns and strategies are conducted according to the
clients' needs and achieved within the desired time plan. They are in
constant contact with the agency's clients, determining the clients'
advertising needs and conveying this information to the art and
production departments. They are known to be the link between the agency
as a while and the client.
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Junior Copywriter
Copywriter
Senior Copywriter |
Copywriters are responsible for writing and editing the copy in
advertisements. As members of the creative team, they collaborate with
art directors in the conceptualization of advertising campaigns and the
development of ideas for ad content.
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Graphic Designer
Sr. Graphic Designer
Asst. Art Director
Jr. Art Director
Art Director
Sr. Art Director |
These members of the creative department develop
artistic content for print and broadcast advertising. Art directors
recommend strategies for ad campaigns, often presenting several creative
options for client approval. They often work with copywriters developing
both the visual and verbal content of advertisements. Art directors are
responsible for supervising ad campaigns from their beginning to final
production.
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Asst. Media Planner
Media Planner
Media Buyer
Media Director
Media Manager |
Members of the media department manage the purchase
of print space in newspapers and magazines, and broadcast time on radio
and television for the clients of the advertising agency. Using
statistical models, they determine the best media plan for the client,
based on maximum media effectiveness for the client. They deal with
media sales representatives and determine where to place ads based on
the client's objectives and budgets.
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Traffic Controller |
Many agencies hire a traffic controller to manage
jobs given by the client management to the art and/or production
departments. They are responsible for coordinating the internal flow of
active jobs and work closely with both ends to meet deadlines. In some
major advertising agencies, it is the traffic controller's job to
contact the production team to determine price quotations for required
jobs and communicate them to the account management team to get a
client's approval and feedback.
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Production Manager |
The production manager supervises the production of print ads and
promotional materials, the filming of commercials, and the recording of
radio ads. They are responsible for dealing with production agencies and
for meeting deadlines for ad production. Depending on the structure of
the advertising agency, the production manager may be a part of the
creative department. |
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Education and Skills Profile
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Education Required |
Bachelor of Arts in Communications, Mass Communication, Journalism,
English Literature, Business, Marketing, Integrated Marketing
Communications, or Applied Art (for a position in the creative
department). A background in psychology is considered a plus.
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Education Enhancement & Certificates |
Masters degree in Business, Marketing, Integrated Marketing
Communications, Journalism, Mass Communication, English Literature, or
Master of Fine Arts in Art Direction (for creative professionals).
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Computer Skills |
For creative department positions, knowledge of
desktop publishing and graphic design software is essential. Examples of
this software include Macromedia Freehand, QuarkXpress, Adobe Photoshop,
and Adobe Illustrator. Client service department members need to be
familiar with Microsoft PowerPoint and other presentation software, and
all departments require good Microsoft Office (especially Word and
Excel) skills.
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Experience Required |
Many
advertising jobs, especially those related to client service or
graphics, do not require extensive previous experience, as many fresh
graduates are hired. In general, a career in account management requires
some background experience in marketing, advertising, public relations
or sales. Designers and art directors should present a portfolio of
previous work and campaigns, in addition to experience in using design
software. Media personnel are preferred to have experience in statistics
and tabulation. Production managers are required to be highly
experienced in pre-press, printing and/or TV and radio production
techniques.
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Additional Skills |
Advertising people, from art directors to media
buyers, should be highly creative and innovative. Copywriters need to
have strong writing and language skills. Designers and art directors
must have strong visual communication skills, preferably with an
educational background in art. Account executives, media buyers, and
production managers must possess strong interpersonal, negotiation, and
communications skills, as well as knowledge of advertising trends. the
account team and the traffic controller must be highly organized and
efficient in meeting set deadlines for delivery of art work. |